SonaLume® Terms & Conditions

Terms and Conditions

Welcome to The SonaLume® Store. By accessing or purchasing products from The SonaLume® Store, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

2. Ordering

2.1 Product Information

We make every effort to display as accurately as possible the colors, features, and descriptions of our products. However, we cannot guarantee that your monitor’s display of any color will be accurate. Product descriptions, pricing, and availability are subject to change without notice.

2.2 Order Process

When placing an order, you agree that all information provided is accurate and complete. Any orders placed on The SonaLume® Store are subject to availability and acceptance. We reserve the right to refuse or cancel any orders.

3. Payment Terms

3.1 Accepted Payment Methods

We accept Credit/Debit cards via Stripe (including WooPayments)

3.2 Payment Security

All payments are processed securely through Stripe using SSL encryption. We do not store your credit card information. For more information on payment security, please refer to our Privacy Policy.

4. Shipping & Delivery

4.1 Shipping Information

We ship products to the USA. Estimated shipping times vary by location and are provided at checkout. Shipping times are estimates and are not guaranteed.

4.2 Shipping Costs

Shipping costs are calculated based on your location and will be displayed at checkout. All shipping costs are non-refundable.

4.3 International Shipping

Customers are responsible for any customs fees, taxes, or import duties applicable to their order. We recommend contacting your local customs office for more details.

5. Returns, Refunds, and Exchanges

5.1 Return Policy

If you are not satisfied with your purchase, you may return the product within 30 days of receiving it. The item must be unused and in its original packaging to be eligible for a return.

5.2 Refund Process

Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

5.3 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@sonalume.com.

5.4 More Information

For more information about Returns, Refunds and Exchanges, please visit our Return and Refund Policy page.

6. Warranty

Our products come with a one-year warranty. This warranty covers defects in materials or workmanship, but excludes:

  • Normal wear and tear.
  • Damage caused by misuse, negligence, accidents, or unauthorized modifications.
  • Damage from environmental factors, such as lightning, water, or extreme temperatures.

If you encounter any issues, please contact us at support@sonalume.com to begin the warranty process.

7. Limitation of Liability

To the maximum extent permitted by law, The SonaLume® Store and its affiliates are not responsible for any direct, indirect, incidental, special, or consequential damages resulting from your use of any of the products purchased from our site. This limitation of liability also applies to any third-party services or products used in conjunction with our store, such as payment processors or shipping providers.

8. Intellectual Property

All content on this site, including text, images, and product descriptions, is the property of The SonaLume® Store or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without express written consent.

9. Governing Law

These terms and conditions are governed by the laws of New Jersey, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Somerset County, New Jersey for any disputes arising out of or related to your use of our website or products.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the site after any changes are made constitutes acceptance of those changes.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

  • Phone: 732-917-4814
  • Email: support@sonalume.com
  • Mailing Address: 249 Homestead Road Set 11, Hillsborough, NJ 08844